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We can take you further than Europe - Virgin Atlantic style. Explore Bengaluru, our newest destination in India, with daily flights from March 30th 2024. Or go big in Dubai, with our winter seasonal service taking off four times a week from October 30th 2023.
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Virgin Atlantic - Customer Relations PO Box 570 Canton MA 02021 USA Email: [email protected] For your complaint to be properly registered please give us the following information: Your full name (as it shows on your ticket) Flight Details (date and number)
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Best time to call: 09:45 Hours: Mon-Fri 08:00 - 17:30 Local Time Why you need to call Virgin Australia: Let us know what your Virgin Australia issue is so that we can connect you with the right Virgin Australia department, and provide tips, solutions, and follow-up! Contacting Virgin Australia - by phone or other ways:
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If you cannot locate your reference or are having difficulty, please contact our call centre on 0344 209 7310. Entering names. When checking in online: If you've used a middle name (s) when making your booking, you'll need to add these to your first name in order to retrieve your booking. For example, John Robert Smith would be entered as:
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Customer service plan Our commitment to you. This page helps you understand the level of service you can expect from us at all times. Customer service and commitment to our passengers has been the driving force behind our brand. We strive to get it right first time, every time. Occasionally, things do not go as planned.
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Opening hours: Mon - Fri: 9am - 6:30pm Sat: 9am - 5.30pm I Sun: 10am - 5.30pm If you're calling from outside the UK, use the phone numbers below to get in touch. Calling from USA Customer Centre: +1 800 862 8621 Opening hours: 24 hours a day, 7 days a week Deaf or Speech impaired Dial 711 for Relay Services. Calling from other countries Austria
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Help centre Claim a refund for flight disruption After your flight After your flight When things don't go according to plan, we're here to help you. This page tells you how best to make a complaint, find out everything you need to know if your flight has been disrupted or you have baggage that has been lost or damaged.
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Contact us Hello there. If you haven't been able to find what you need on our website, we're here to help. If you're calling from outside the UK, use the phone numbers below to get in touch. Otherwise, you can find our UK phone numbers on Contact us. Calling from USA Customer Centre: +1 800 862 8621 Reservations, Customer Service and Flying Club
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All tickets include hand baggage (max size 23 x 36 x 56cm or 9 x 14 x 22 inches) in addition to the normal stuff you'd carry with you, like your coat or handbag. It's always worth packing a few essentials such as medication, valuables, basic clothing and toiletries into your hand luggage just in case the unexpected happens.
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Seat Selection. Economy Light: Free at the airport or via online check-in, prior to the airport: £30 ($38) for standard seats and £40 ($56) for preferred seats. Economy Classic: Free; £30 ($38) for preferred seats, £59-£89 ($75-$114) for an exit row seat, or £49 ($63) for an exit row seat with reduced legroom.
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Customer Service Centre directly or make a booking on our own website www.virginatlantic.com we will allow you: for a maximum of 24 hours after the reservation is made as long as that reservation is made one week or more prior to a flight's scheduled departure.
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